Door-to-door Delivery: For door-to-door deliveries, a signature is required for confirmation. You can authorize someone else to receive the package by providing the necessary documents.
Pick Up at Head Office: Choose the "Pick up at Store" option during checkout to pick up your order at our Head Office in Quezon City. The shipping fee is free. Pick-up is available Monday to Friday, from 10 am to 2 pm. You can pay in advance or cash on delivery.
Pick Up at Head Office: Select "Pick up at Store" option during checkout to collect your order from our Quezon City Head Office. The shipping fee is waived. Pick-up is available Monday to Friday, between 10 am and 2 pm.
Store Pickup: Choose "Pick up at Store" during checkout, select your branch, and pay. You'll get an order confirmation with instructions. Pickup takes about 4 business days. Bring ID and your web order copy for verification. For someone else picking up, they need the required docs.
Courier Pick-Up: You can book a courier (e.g., Grab, Lalamove) to pick up your item. Email the web order copy and booking reference ID to customercare@comworksclickstore.ph.
Shipping Fee: The shipping fee is automatically calculated during checkout.
Payment Options: We accept various payment methods on Clickstore:
- E-Wallets (PayMaya)
- Credit cards (Visa, Mastercard)
- Installments (Maya Pay in 4, HC Pay, Billease, Tendopay)
- Online banking (DragonPay)
- Cash on delivery
Damaged Item: Report any damaged items within 24 hours of receipt to customercare@comworksclickstore.ph.
Sending as a Gift: You can ship products to a different address by selecting "Ship to Different Address" during checkout. Please note that separate orders are required for multiple addresses.
Warranty and Repairs: Warranty claims require presenting the sales invoice and handset at any accredited service center. Our products have a 1-year warranty to provide peace of mind and assurance.
List of certified service centers:
Contact: For inquiries, email customercare@comworksclickstore.ph
Personal Shopper/Corporate Sales: If you need more help, please reach out at 8-441-2190 loc. 112, Monday to Friday, 9 AM to 6 PM or email us at personal.shopper@comworksclickstore.ph anytime.
